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Returns: We do accept returns, however all these returns must be authorized by Packed Product: You may return the product in its original packaging unopened and undamaged in which case a 20% restocking fee will apply. Un-packed product: You may return the product in an unpacked state to which end a 30% restocking fee will apply . If the product has been used and / or damaged in any way a further downgrading fee will also apply. Please Note: We Don't Accept Returns on Graded Products. large Products: Please note, large products like jumbo freezer chiller or anther product width, depth or height more than 1.2m (4ft) can't returned No goods are accepted for return after 14 days. Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order. Please read full terms & conditions here. How do I return my product? Please submit the return request in writing of your purchase, please include your order number and reason of return. email info@easyshelf.co.uk or Easy Shelf 205 leabridge rd london e107pn DUE TO THE FACT THAT WE USE THIRD PARTY TRANSPORT COMPANIES, WE CANNOT REFUND ANY OF THEIR CHARGES.